We're a small, family-run shop in Evansville, Indiana, and every order that leaves here gets packed by hand — real wood, weighed and boxed by someone who put hands on it. Here's how shipping works.
Processing time
Orders are typically packed and handed off to the carrier within 1-2 business days (Monday-Friday, excluding holidays). During busy stretches or for larger custom orders, it may take a little longer — we'll reach out if that's the case.
Shipping rates and delivery estimates
At checkout you'll see live rates calculated by UPS and USPS based on the actual weight and box size of your order, alongside two flat-rate options:
- Standard — $8.00 (free on orders over $70), 3-5 business days
- Express — $15.00, 1-2 business days
- UPS Ground / UPS Ground Saver — live rate, calculated transit time
- USPS Ground Advantage / USPS Priority Mail — live rate, calculated transit time
Delivery estimates are provided by the carriers and begin once your order ships, not from the time it's placed. They are estimates only and are not guaranteed — we're not responsible for delays caused by the carrier, weather, or events outside our control.
Where we ship
We currently ship within the United States. If you're local to Evansville, you're welcome to skip shipping entirely — stop by the shop to pick up your order or shop our in-person lumber selection. See our In the Shop and Contact pages for hours and directions.
Order tracking
You'll receive a shipping confirmation email with tracking information as soon as your order ships. If you don't see it, check your spam folder or reach out and we'll resend it.
Damaged or lost packages
Please inspect your order as soon as it arrives. If something shows up damaged, or your tracking says delivered but it never made it to you, contact us right away at craig@oldmillhardwoodco.com so we can make it right. See our Refund Policy for how we handle damaged or incorrect items.
Address accuracy
Please double-check your shipping address before submitting your order. We ship to the address provided at checkout and aren't able to redirect a package once it's handed to the carrier. If a package is returned to us due to an incorrect address, we'll reach out about reshipping costs before sending it back out.
Questions
Old Mill Hardwood Co.
960 Neubling Ave, Evansville, IN 47713
Email: craig@oldmillhardwoodco.com
Phone: 812-965-9663